PUBLIC OFFER
on concluding an electronic ticket sale and purchase agreement
This document is an official offer (public offer) of "ANSAR INVEST LTD" Limited Liability Partnership, BIN 200740021445 (hereinafter referred to as the "Seller" or "Operator"), addressed to individuals and legal entities (hereinafter referred to as the "Buyer") to enter into an electronic ticket sale and purchase agreement on the terms set forth below.
This offer is public in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan. The Agreement shall be deemed concluded from the moment the Buyer accepts the offer in the manner provided for in clause 2.3 of this offer.
1. Terms and Definitions
1.1. In this offer, the following terms are used:
— "Website" — the kassir.kz internet resource, including mobile applications and other services of the Seller, through which Tickets are sold.
— "Event" — a concert, play, exhibition, sports, cultural, entertainment, or other performance event for which Tickets are sold.
— "Organizer" — a legal entity or individual that prepares and holds the Event and is the rightsholder in respect of the Tickets being sold.
— "Ticket" (electronic ticket) — a document in electronic form containing a unique identifier (barcode / QR code) and confirming the Buyer's right to attend the Event.
— "Service Fee" — the Seller's remuneration for providing ticket sales services, charged in addition to the Ticket price.
— "Order" — a request placed on the Website by the Buyer to purchase one or several Tickets.
1.2. The Seller acts on behalf of, on the instructions of, and at the expense of the Organizer based on an agreement concluded with them. The Seller is not the organizer of the Events and bears no responsibility for their preparation, holding, content, quality, cancellation, postponement, or program changes.
2. General Provisions
2.1. This offer governs the procedure for acquiring electronic tickets on the Website.
2.2. The current version of the offer is posted on the Website and is available to the Buyer prior to making payment.
2.3. Acceptance of the offer (full and unconditional acceptance of its terms) shall be the set of the following actions by the Buyer: placing an Order on the Website, ticking the box agreeing to the terms of this offer, and successful payment for the Order. From the moment of acceptance, the agreement shall be deemed concluded in writing.
2.4. By placing an Order, the Buyer confirms that they have read and agreed to the terms of this offer, refund rules, age restrictions of the Event, and venue attendance rules.
3. Subject of the Agreement
3.1. The Seller undertakes to transfer to the Buyer an electronic ticket for the selected Event, and the Buyer undertakes to pay its price and the service fee in accordance with the terms of this offer.
3.2. The Ticket is a document confirming the Buyer's right to attend the Event and is not a security.
3.3. The agreement to attend the Event is concluded between the Buyer and the Organizer. The Seller provides the technical capability to purchase the Ticket and process the payment.
4. Order Placement Procedure
4.1. The Buyer independently selects the Event, category (sector, row, seat), and the quantity of Tickets on the Website.
4.2. The Buyer shall provide accurate contact details: surname, first name, patronymic (if any), email address, and phone number. The Seller shall not be held liable for non-receipt of the Ticket due to the Buyer providing inaccurate or incorrect data.
4.3. The Ticket is reserved for a limited time specified on the Website. In the absence of payment within the specified period, the reservation is automatically canceled.
4.4. Upon successful payment, the electronic ticket is sent to the Buyer's email address and becomes available in their personal account (if applicable) within 5 minutes.
4.5. In case of non-receipt of the Ticket, the Buyer should check the "Spam" folder and contact support at info@kassir.kz.
5. Price and Payment Procedure
5.1. The Ticket price is set by the Organizer and displayed on the Website in Kazakhstani tenge at the time of Ticket selection.
5.2. Payment is made using VISA and Mastercard bank payment cards, as well as other methods available on the Website, including payment in installments (where available).
5.3. The Seller's service fee is added to the Ticket price. The amount of the service fee is displayed on the Website prior to payment confirmation and is included in the total Order amount.
5.4. The service fee is non-refundable if the Buyer cancels the Ticket on their own initiative (Section 6). In the event of cancellation or postponement of the Event, the service fee is refunded in full in accordance with Section 7.
5.5. The Buyer's obligation to pay shall be deemed fulfilled from the moment the payment is confirmed by the servicing bank (payment organization).
6. Ticket Return at the Buyer's Initiative
6.1. The Buyer has the right to cancel the Ticket and receive a refund of the funds paid, provided that the application is submitted no later than 72 (seventy-two) hours prior to the announced start time of the Event.
6.2. If less than 72 (seventy-two) hours remain before the start of the Event, no Ticket refund shall be made at the Buyer's initiative.
6.3. Tickets for certain Events are non-refundable. Information regarding the non-refundable nature of a Ticket must be posted on the page of the corresponding Event and displayed to the Buyer prior to making payment. By placing an Order for such an Event, the Buyer confirms that they have been notified of and agree to this condition.
6.4. To process a return, the Buyer shall send the following to info@kassir.kz:
— the electronic ticket (file or order number);
— a copy of an identity document (scan or photo);
— a refund application indicating the surname, first name, patronymic, order number, and contact phone number.
6.5. The Seller reviews the request and makes a decision regarding the refund within ____ working days from the date of receipt of the full set of documents. The Buyer shall be notified of the decision made by email.
6.6. Refunds are made exclusively to the same bank card (using the same method) with which the payment was made:
— for payments via Kaspi — within 1–2 working days;
— for payments with other bank cards — within 3–7 working days;
— for payments in installments — the installment plan is canceled, and the refund is processed within 30 working days.
6.7. The timeframes specified in clause 6.6 are calculated from the date of approval of the refund by the Seller and represent the period within which the Seller sends the relevant payment order. The actual timeframe for crediting funds to the Buyer's account is determined by the issuing bank and is beyond the Seller's control.
6.8. In case of a partial refund (return of a portion of Tickets from an Order), the service fee is refunded proportionally or non-refundable — pursuant to clause 5.4.
7. Event Cancellation, Postponement, and Modification
7.1. The decision to cancel, postpone an Event, change its venue, or alter the line-up of participants is made by the Organizer. The Seller shall inform the Buyer of such a decision using the contact details provided during Order placement within a reasonable time after receiving the corresponding notification from the Organizer.
7.2. In the event of Event cancellation, refunds are processed by the Operator (Seller) at the expense of the Organizer's funds without requiring an application from the Buyer — automatically, to the bank card (or via other method) used to pay for the Order. The refund is made within 7 working days from the date the Operator receives official notification from the Organizer regarding the Event cancellation and the receipt of corresponding funds by the Operator from the Organizer.
7.3. Upon Event cancellation, the Buyer shall be refunded the full price of the Ticket, including the service fee. The provisions of clauses 5.4 and 6.3 shall not apply in this case.
7.4. If the Event is postponed to another date, previously purchased Tickets remain valid for the new date without exchange. A Buyer who does not wish to attend the Event on the new date is entitled to cancel the Ticket and receive a full refund, including the service fee, by sending a request to info@kassir.kz within 7 calendar days from the date of the official announcement of the postponement. The restriction provided for in clause 6.1 (72 hours) shall not apply in this case.
7.5. The refund procedure in the event of a material change in the terms of the Event (change of venue, replacement of the main performer, material change to the program) shall be determined according to the rules of clause 7.4.
7.6. Responsibility for the organization, holding, cancellation, postponement, or modification of the Event, as well as for compensating the Buyer for associated losses (travel, accommodation, and other expenses), rests with the Organizer. The Seller does not compensate for such losses.
8. Ticket Usage Rules
8.1. The Ticket is presented at the entrance in printed form or on a mobile device screen. The unique code of the Ticket is activated once: upon re-presentation of a previously used code, admission to the Event will be refused.
8.2. The Buyer is obliged to ensure the safety of the Ticket and prevent its copying, duplication, transfer to third parties, or posting the image of the Ticket (code) in the public domain. The risk of Ticket usage by a third party shall be borne by the Buyer.
8.3. Attendance at the Event shall comply with the age restrictions set by the Organizer and the venue behavior rules. If an age restriction applies, the Organizer reserves the right to request presentation of an identity document.
8.4. The Seller reserves the right to cancel the Ticket without refunding funds in the following cases:
— detection of ticket resale or purchase for the purpose of subsequent resale;
— purchase of the Ticket using automated means (bots) bypassing restrictions established on the Website;
— payment dispute (chargeback) by the Buyer or recognition of the payment as fraudulent;
— violation of other terms of this offer.
9. Rights and Obligations of the Parties
9.1. The Seller undertakes to transfer a valid electronic ticket corresponding to the placed and paid Order to the Buyer.
9.2. The Seller undertakes to ensure the confidentiality of the Buyer's personal data in accordance with Section 10 of this offer.
9.3. The Seller shall not be liable for the impossibility of attending the Event due to reasons beyond the Seller's control, including loss of the Ticket by the Buyer, failure to present an identity document, late arrival, refusal of admission to the venue by decision of the Organizer or security service, as well as for the quality and content of the Event itself.
9.4. The Seller's liability to the Buyer in all cases shall be limited to the amount actually paid by the Buyer under the relevant Order.
9.5. The Buyer undertakes to provide accurate data, use the Ticket in good faith, and comply with the rules of the Event and the venue.
9.6. The Buyer is not entitled to use the Ticket for advertising, marketing, or other commercial purposes (including as a prize, purchase gift, or raffle item) without the written consent of the Organizer.
10. Personal Data
10.1. By placing an Order, the Buyer consents to the Seller collecting, processing, storing, transferring, and performing other actions with their personal data (surname, first name, patronymic, email address, phone number, identity document details — when processing returns) in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Protection Thereof".
10.2. Personal data is processed for the purposes of executing this agreement, issuing and delivering the Ticket, processing returns, providing information about changes related to the Event, and — with the Buyer's separate consent — sending advertising and information mailings.
10.3. The Seller has the right to transfer the Buyer's personal data to the Organizer of the relevant Event, payment organizations, and other persons to the extent necessary to execute the agreement.
10.4. The Buyer has the right to revoke consent to the processing of personal data by sending a request to info@kassir.kz. Revocation of consent prior to the Event may result in the inability to execute the agreement.
10.5. The procedure for processing personal data is determined by the Privacy Policy posted on the Website.
11. Force Majeure
11.1. The Parties shall be released from liability for non-performance or improper performance of obligations if caused by force majeure circumstances: natural disasters, military actions, acts of state authorities, introduction of quarantine or other restrictive measures, accidents in power supply and communication networks, failures in payment systems, and other circumstances beyond the reasonable control of the Parties.
11.2. Upon Event cancellation due to force majeure circumstances, refunds shall be processed in accordance with Section 7 of this offer.
12. Dispute Resolution
12.1. The legislation of the Republic of Kazakhstan shall apply to the relations of the Parties.
12.2. The Parties shall take measures to settle disputes through negotiation. The claim procedure is mandatory; the timeframe for reviewing a claim is 10 working days from the date of its receipt.
12.3. If agreement is not reached, the dispute shall be subject to consideration in court at the location of the Seller, unless otherwise imperatively established by the legislation of the Republic of Kazakhstan on consumer rights protection.
13. Final Provisions
13.1. This offer enters into force from the moment it is posted on the Website and remains valid until revoked by the Seller.
13.2. The Seller has the right to unilaterally amend this offer. Amendments enter into force from the moment the new version is published on the Website. Amendments shall not apply to Tickets purchased prior to the publication of relevant changes: such Tickets shall be governed by the offer version in force on the date the Order was placed.
13.3. Invalidation of an individual provision of this offer shall not entail the invalidity of its remaining provisions.
13.4. For all questions, the Buyer may contact support at info@kassir.kz, phone +7 777 033 0505.
Seller Details
"ANSAR INVEST LTD" LLP
BIN: 200740021445
Legal address: Republic of Kazakhstan, Almaty city, Gagarin Avenue, house 278, apt. 5
IIK (IBAN): KZ988562203147390196
Bank: "Bank CenterCredit" JSC
BIC: KCJBKZKX
E-mail: info@kassir.kz
General Director
SOPIBEKOVA N.K.